FAQ

SHIPPING

HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ITEMS?

Once your payment has been made, please allow 2-3 days for us to process your order.  Shipping times  take about 15-30 days. Due to the fact that shipping times take a bit longer, I are able to offer my products at crazy low prices!

HOW DO YOU SHIP?

I ship orders oversea by mail service.

After I finish processing your order, I will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrived at your country.

DO YOU DELIVER INTERNATIONALLY?

I ship every country.

WHERE ARE YOU SHIPPING FROM?

My warehouses are located in the Thailand and China. I source my products from only the most experienced and reliable manufacturers.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping cost include to items proce.

PAYMENT

HOW DO I PLACE AN ORDER?

Simply choose your color or size if applicable from the dropdown menu on the product page, then click the “Add to Cart” button and proceed to checkout when you are done shopping. Please note that prices displayed during checkout is in USD.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

I accept all major credit cards through the PayPal powered WooCommerce system. I also accept payment via Paypal as well.

HOW SECURE IS MY PERSONAL INFORMATION?

I adhere to the highest industry standards to protect your personal information when you checkout and purchase from my online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

AFTER PAYMENT

CAN I CHANGE OR CANCEL MY ORDER?

I only allow order changes/cancellation within 24 hours after you made payment. I will provide full refund if you cancel your order within 24 hours. OnceI have sent out your order to the postal company, I no longer have the ability to make changes or to cancel the order. Please contact us via email admin@weightlosster.com

WILL I RECEIVE TRACKING CODE?

Your tracking code with instructions on how to track will be emailed to you once it is available. Usually within 7 days.

I PLACED AN ORDER BUT DID NOT RECEIVE ANY CONFIRMATION EMAIL. WHAT’S GOING ON?

Please make sure the email you entered when you place the order is correct. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please contact us via admin@weightlosster.com

AFTER DELIVERY

WHY AM I MISSING SOME ITEMS FROM MY ORDER?

I ship orders from various international warehouses. My stock is spread out over multiple fulfillment centers in order for them to get to you faster. It is possible that if your order contains multiple items, they may be shipped separately. You may receive one item before the next. Don’t panic if you don’t receive all of your items at once.. they are on the way. However I could also definitely make a mistake with the order. Do check with us via email admin@weightlosster.com

WHY IS THE PRICE WRITTEN ON THE PACKAGE DIFFERENT FROM WHAT I PAID?

Prices revealed from you respective package might be different from what you have paid but please do not worry! Usually what my fulfillment center would do is to mark extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.

WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?

Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.

RETURNS & REFUNDS

MY RETURN POLICY

My return policy lasts 30 days from the date you receive the product. If 30 days have gone by since, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. I do not accept returns of products that are intimate or sanitary goods, health and personal care items, hazardous materials, or flammable liquids and gases. To complete your return, I require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Do note that return postage fees will not be covered by us. I recommend emailing admin@weightlosster.com for full order return inquiries.

RETURN SHIPPING INFORMATION

You will be responsible for paying your own shipping costs for returning your item. If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. I do not guarantee that I will receive your returned item.

MY REFUND POLICY

I offer a 100% money back guarantee on all items defective on delivery and orders undelivered in 60 days. I are also able to send replacement items if you would like. Please contact admin@weightlosster.com for more information on your refund request. If your order arrived damaged, please attach photos for proof so I can make it right for you as soon as possible.

For defective goods, my Refund Policy lasts 7 days. If 7 days have gone by since you received your order, unfortunately I can’t offer you a refund or exchange.

MY ORDER CANCELLATION POLICY

Depending on whether I have sent out your order already, I are able to process your order cancellation and refund back your money. I will guarantee to provide full refund if you cancel your order within 12 hours after you have made payment. However if 12 hours has passed since you made the order, you may have to wait for your parcel to arrive before you can return them to us.

All products are delivered free of charge Dismiss